Privacy Policy

1. Introduction

Welcome to ruporong. We value your trust and are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you browse our website, create an account, or purchase our products.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide you with our boutique e-commerce services, we collect several types of information:

• Personal Identification Details: Name, delivery address, phone/mobile number, and email address provided during checkout or account registration.
• Order & Transaction Records: Products purchased, order timestamps, preferred delivery location, and payment method selected (such as Cash on Delivery or Mobile Financial Services).
• Communication Records: Queries, customer support chats, or order notes sent to us via WhatsApp, live chat, or phone calls.
• Technical & Browsing Data: IP address, device type, browser information, pages visited, and cookies to ensure an optimal user experience.

3. How We Use Your Information

We use the collected information for the following specific purposes:

• Processing and fulfilling your orders accurately.
• Coordinating with courier and delivery partners to ensure swift delivery to your doorstep.
• Sending order confirmation SMS, dispatch notifications, and tracking numbers.
• Providing reliable customer support, addressing inquiries, and handling replacement or return requests.
• Preventing fraudulent orders and maintaining platform security.
• Sending updates about new collections or special seasonal offers (you may opt out at any time).

4. Payment Security & Financial Data

Your financial safety is our utmost priority. ruporong does not store your credit card details, debit card numbers, or bKash / Nagad PINs or OTPs on our servers. All digital transactions are processed through certified, SSL-encrypted payment gateways or handled securely upon parcel receipt via Cash on Delivery (COD).

5. Sharing with Trusted Partners

We never sell, trade, or rent your personal identifiable information to third parties. We share limited relevant details only with:

• Authorized Logistics Partners: Reputable courier services in Bangladesh (e.g., Steadfast, Pathao, RedX) solely for delivering your parcels and collecting COD payments.
• Legal Authorities: Only when strictly required by Bangladesh laws, regulations, or court orders to protect our rights or prevent fraud.

6. Cookies and Tracking

Our store uses cookies to remember your shopping cart items, preserve your login session, and analyze store traffic. You can choose to disable cookies in your browser settings, though doing so may affect some website features like cart persistence.

7. Your Rights & Choices

As a valued customer, you have full control over your personal data:

• You may view, edit, or update your profile and saved addresses in your account dashboard.
• You may request the deletion of your account and personal history by contacting our support team.
• You can unsubscribe from promotional messages at any time.