Terms & Conditions

1. Agreement to Terms

By visiting or placing an order with ruporong, you agree to be bound by these Terms of Service. Please read them thoroughly before making a purchase. If you do not agree with any part of these terms, please refrain from using our services.

2. Products, Pricing & Accuracy

We make every effort to display the colors, fabrics, and descriptions of our collections as accurately as possible. However:

• Colors may vary slightly depending on monitor/screen color profiles and studio lighting.
• All prices are listed in Bangladeshi Taka (BDT ৳) and are subject to change without prior notice.
• In the unlikely event of an incorrect price listing due to technical error, we reserve the right to cancel or adjust the order after contacting the customer.

3. Orders & Verification

Upon submitting an order through our checkout:

• You will receive an automated confirmation on-screen and via SMS/email.
• For Cash on Delivery (COD) orders, our customer relations team may place a brief verification call to confirm your delivery address and contact phone number.
• We reserve the right to decline or cancel orders in cases of product out-of-stock, suspected fraud, or repeated unreachable delivery attempts.

5. Payment Methods

We accept flexible and secure payment options for your convenience:

• Cash on Delivery (COD): Pay in cash directly to the courier agent upon receiving your parcel.
• Mobile Financial Services: bKash, Nagad, and Rocket via secure payment gateways.
• Debit & Credit Cards: Visa, Mastercard, and other supported domestic & international cards.

7. Order Cancellation

Customers can cancel an order free of charge before it has been dispatched from our warehouse by contacting our support hotline or WhatsApp. Once the package has been handed over to the courier service, standard return terms will apply.

8. Intellectual Property

All photographs, text, graphics, logos, illustrations, and design elements featured on this website are the proprietary property of ruporong. Unauthorized duplication, reproduction, or commercial use without prior written consent is strictly prohibited.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.